Shipping policy

COVID-19: Preventive measures

There may be a delay for deliveries due to the carrier and the holiday season. Delivery to residences only. Return to store not available depending on your sector, return to head office. (See return policy for head office address).


Quebec and Ontario fixed fee of $ 10 * with the exception of Basse-Côte-Nord (regular service): 4 to 7 working days.

* Fixed costs Lower North Shore depending on the carrier $ (regular service).

Labrador and Newfoundland fixed fee of $ 55 (regular service): 4 to 7 working days.

Flat rate Nova Scotia, New Brunswick and Prince Edward Island of $ 19 (regular service) from 4 to 7 working days.

Manitoba flat fee of $ 23 (regular service) from 4 to 7 working days.

Alberta and Saskatchewan fixed fee of $ 25 (regular service) from 4 to 7 working days.

Fixed British Columbia fee of $ 28 (regular service) 4 to 7 business days.

Track my order 

Once the order has been placed, you will receive a confirmation email in which you will find an order number. Usually shipments are made by purolator.

Delivery time

A period of 4 to 9 working days must be allowed for processing orders for products in stock at our warehouse and deliverable in Canada.

Pop Shoes can in no way be held responsible for a delay in delivery resulting from a shortage of stock or attributable to the carrier.

Delivery attempt - Recipient not available

If a delivery attempt is made but the recipient is not available to accept the shipment, a delivery notice will be left specifying the address where the shipment can be picked up. Your shipment will be held at the shipping facility for a maximum of five business days.

If the package is not collected within the allotted time, it will be returned to Pop Shoes. If you still want your package, delivery costs will be charged for this 2nd shipment.