Shipping & delivery

Delivery

  • Valid shipping and billing addresses in Canada.
  • Delivery to residences only.
  • No package delivered to a PO box.
  • The billing address must be the same as the one on the credit card used.
  • Orders from Nunavut, Yukon or the Northwest Territories will not be served by our company.

Delivery

Quebec and Ontario fixed fee of $10 * except for Basse-Côte-Nord (regular service) 

*Base-Côte-Nord fixed fee depending on the carrier $ (regular service).

Flat fee Labrador and Newfoundland of $55 (regular service)

Fixed fee Nova Scotia, New Brunswick and Prince Edward Island of $19 (regular service)

$23 Manitoba flat fee (regular service)

Flat fee Alberta and Saskatchewan of $25 (regular service)

Flat fee British Columbia of $28 (regular service)

Promotion lfree delivery with any purchase of $50 or more **in Quebec and Ontario

  • No package delivered to a PO box.
  • The billing address must be the same as the one on the credit card used.
  • Orders from Nunavut, Yukon or the Northwest Territories will not be served by our company.

Tracking control 

Once the order is placed, you will receive a confirmation email in which you will find an order number. Usually consignments are made by purolator.

Delay of treatment

Under normal conditions, orders will be processed within up to 5 business days. It is possible that delays may occur depending on the volume of purchases. We make every effort to ensure that you receive your package as soon as possible. 

Pop shoes cannot be held responsible for any delay in delivery attributable to the carrier.

Delivery attempt - Recipient not available

If a delivery attempt is made but the recipient is unavailable to accept the shipment, a delivery notice will be left detailing the address where the shipment can be picked up. Your shipment will be held at the shipping facility for up to five business days.

If the package is not collected within the allotted time, it will be returned to Pop Shoes. If you still want your package, delivery costs will be charged for this second shipment.