Refund policy

LEGAL NOTICES / CONDITIONS OF SALE

If the products you purchased from Chaussures POP do not completely suit you, we will grant returns within 15 days of receipt, if all the following conditions are met:

• The item has not been worn.
• It is still in its original box.
• You have the invoice or receipt for the transaction.

In the event that the return does not comply with these criteria, the product may be returned to you and the delivery costs may be charged to you.

HOW TO MAKE A RETURN

A MAGAZINE (Free)

Please go to the store nearest you with your item.

Have your order sheet on hand. The article(s) must comply with the criteria mentioned above.

The store clerk will notify us of your return.

Please note that refunds will be made to the same payment method used during the original purchase within 3-7 business days. No refund on shipping costs.

 

BY CARRIER (At your expense)

If your merchandise is defective, you must write to us at the following email: support@chaussurespop.com

For any other normal return, if you return the package to the Chaussures Pop warehouse(at your expense) by mail or Purolator, the merchandise must be adequately packaged to protect it. We advise you to take out insurance in the event of loss.

We will make the refund upon receipt of the package, using the same payment method of the purchase. No refunds on initial shipping costs andPlease allow 3-7 business days for carrier shipping time and credit processing.

SHIP YOUR PACKAGE TO THE FOLLOWING ADDRESS:

**If you are not completely satisfied with your purchase, Chaussures Pop undertakes to respect its return policy appearing above.

 

**Purchases made in-store can only be processed in-store.To obtain additional information regarding their return policy, you can contact them by telephone.

 https://www.chaussurespop.com/pages/trouver-un-magasin

 

GUARANTEE

The items supplied by Chaussures Pop are new and without defects. They are guaranteed for a period of 30 days from the date of purchase against any manufacturing defect if the product has been used under normal conditions. In these cases, we will refund the product to you using the same payment method. No exchange.